Shipping policy

Last updated on: 15th November 2025

 

At Humuss Beauty, we work hard to ensure your products reach you quickly, safely, and efficiently. Please read the details below to understand how we process and deliver your orders.

1. Order Processing Time

We dispatch all orders within 24–48 hours of receiving them.

Once your order is confirmed, you will receive a WhatsApp and Email confirmation.
You will receive another WhatsApp and Email notification once your order is shipped.

2. Delivery Time

Most orders are delivered within:

➡️ 3–5 business days (within India)

Delivery timelines may vary based on your location or courier delays.

If your order is delayed beyond the expected timeline, please contact us at:
📧 wecare@humussbeauty.com
📞 9718474420 (Monday–Saturday, 10 AM – 7 PM)

3. Shipping Charges

4. Cash on Delivery (COD)

COD is available across most serviceable pin codes.
Please verify the invoice total before paying.
We are not liable for any unauthorized extra payment demanded by a delivery agent.

5. Failed / Unable to Deliver Attempts

Our courier partner will attempt delivery twice.

If the order is still not delivered, it will be returned to our fulfillment center, and:

• Prepaid orders will be refunded to your original payment method.

• COD orders will not be reattempted; you may reorder again.

6. Damaged or Tampered Package at Delivery

If your package appears opened, tampered with, or visibly damaged, please:

• Do NOT accept the delivery.

• Immediately inform us at wecare@humussbeauty.com

7. Order Tracking

You can track your order by visiting the “My Orders” section in your Humuss Beauty account.

A tracking link from our courier partner will be available for real-time updates.

8. Order Delays or Cancellations by Humuss Beauty

We may cancel an order if:

• The product is out of stock

• The item is damaged during QC

• The address is unserviceable

In such cases, a full refund will be issued to the original payment method.

For any shipping-related queries, contact us at:

📧 wecare@humussbeauty.com
📞 9718474420
Mon–Sat, 10 AM to 7 PM